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Is your NJ business’s phone ringing off the hook? Need a
better solution to keep up with all the calls? VoiceNEXT is ready to dial-in
on the phone solution your business needs. Read on to learn how VoiceNEXT
can rapidly scale to meet your business’s demands:
Total Scalability
Are
you adding employees to handle your increase in calls? Do you have a seasonal
business where demand fluctuates? Our phone system is completely scalable and
flexible based on your needs. Easily add or remove phones in minutes to meet
increasing demand. When things wind down, simply remove phones as needed and
decrease your costs!
Custom Call Flow Solutions
If
you are not ready to grow your team but need to find more time to take your
calls, utilize our intuitive call flow solutions:
Ring Groups: Ring one, all, or specific
phones for a specified duration before having calls flow to another phone or
ring group. This will allow your first-level team to answer first. If they are
busy, the caller will be sent to the next set of available agents.
Enhanced Ring Groups (ERG): Like our standard ring
group, enhanced ring groups allow you to specify which phones to ring
and when, but with even more flexibility. An ERG will let you specify
different calling patterns during different days or times of the day. It also
allows agents to log in and out to take calls when necessary and will
even play periodic announcements to your callers and announce hold times
when your operation is too busy.
Auto Attendant: Our auto attendants allow
you to create a professional custom greeting for your callers and automatically
route them to ring groups, a dial-by-name directory, answering services, and
much more based on your needs.
VoiceNEXT Call Center
If
your business has completely outgrown your conventional phone system, we offer
our call center solution. Our full-feature call center can take as many calls
as necessary and will give your team the tools required to handle them while
keeping your clients happy and informed. Some features of our call center
include:
- Agent &
Supervisor Application: Monitor agents and call queues in real-time, track an agent's
performance, and generate detailed statistics to maximize productivity.
- Call Center Wallboard: Provides
real-time information for all your calls and agents. Keeps agents informed
of all calling activities while allowing them to remain focused.
- Automatic Call
Distribution (ACD): ACD helps keep customers from hanging up by routing incoming
calls to agents with the most suitable skill-set to assist the
caller.
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